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Project Management
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PDU Courses
ITIL Foundation Certification
315 Google reviews
1952 students enrolled
The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.
The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.
The Foundation level is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
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DESCRIPTION
The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.
ITIL Foundation is an introduction to IT Service Management Lifecycle modules. The major processes and functions for all the lifecycle modules are covered. Below topics will be covered in detail:
- Introduction to ITIL Concepts & Terminology - Gain a high level overview of ITIL V3.
- The Service Lifecycle - Understand the fundamental ITIL lifecycle stages, processes, functions, roles & responsibilities.
- Service Strategy - How to align IT strategy with business goals and expectations.
- Service Design - Transform business requirements into strategic solutions.
- Service Transition - Manage change, risk, and quality assurance.
- Service Operation - Establish day-to-day business operations and customer expectations.
- Continual Service Improvement - Strategize for overall process and service improvement.
- Prepares participants to take and pass the ITIL Foundations Certification examination successfully.
Who Should Attend ITIL Foundation Training
This course is intended for individuals who wish to obtain their ITIL Foundation credential. There are no prerequisites to take this course or the ITIL exam. Our ITIL Foundation certification training course is designed to give you a basic understanding of the ITIL framework and how it can be applied to enhance IT service management within your organization.
Online Certification Exam will be conducted after the training program. See Exam Details below:
- Exam Format - Objective Type, Multiple Choice
- Open Book - No
- Exam Duration - 1 Hour 15 Minutes
- No. of Questions - 40
- Passing Criteria - 26 out of 40 (65%)
- Result - Immediately after the exam
- Certificate - After 2 business days
You should be able to clear the exam easily with good score because:
- You will get excellent training from the expert trainers
- Lot of sample questions will be discussed on each topic throughout the training session
- Exam preparation session will be there before the actual exam
- You can expect many questions from the ones which will be discussed during training
- Improved customer satisfaction through a more professional approach to service delivery
- Improved IT services through the use of proven best practice processes
- Improved ROI of IT
- Improved delivery of third party services through the specification of ITIL
- Improved morale of service delivery and recipient staff
- Increased competence, capability and productivity of IT staff
- Increased staff retention
- Reduced cost of training via knowledge management
- Improved systems/ applications availability
- Reduced cost/ incident
- Managing the IT Costs via Financial and Demand Management
- Better asset utilization and Greater visibility of IT assets
Our Testimonials
Brijesh Nair
PgMP certified on 26th October 2018. "Addon Skills" is highly professional training institute & they really have a structured methodological approach of course delivery, which facilitates each & every participant to achieve the goal & objective of PgMP Certification in short span of time (2-3 months) successfully. Training Program helps to develop deep understanding & greater Insights of the Program Management Concepts, provide reference to SPM v4 & ECO Clauses, Practical Case Studies & Examples, Mock Tests, Post training support sessions, Application Writing Sessions, etc. Regular feedback sessions to ensure the candidate has really understood & absorbed the concept explained is the essence of the training program. Kailash is strongly determined, dedicated & devoted to his job of delivering the training to the best possible extent. Regular follow-ups by Addon Skills on the overall progress of learning of candidate & pushing the candidates to take the extra mile in their busy schedule is really appreciated!! The 'Live Chat Service' on WhatsApp for clarification of doubts answered by expert trainers instantaneously is exemplary service offered!! Last but not the least, it’s worth enrolling for the training program!!
Muthukumar Sampathkumar
I attend training with Addon Skills and cleared my PgMP exam with lots of confidence and comfort. The training built very strong program management concept from PMI SPM (Standard for Program Management) guide and around ECO (Examination content Outline) handbook which has helped me a lot. The exam simulation tool, LMS access and post training support is impressive.
Naresh Joshi
Excellent training skills!!! Thank you Kailash Upadhyay Sir for your interactive PMP training.
